Legal and Compliance

Privacy Policy for Chauffeur Reservations

Effective Date: February 1, 2025

Overview

This privacy policy for chauffeur reservations explains how Black Chauffeur Limo Service LLC, operating Silicon Valley Chauffeur, collects, uses and protects information related to transportation inquiries, reservations, airport transfers, private aviation pickups, corporate accounts and customer support. The company respects customer privacy and uses information for legitimate business purposes connected to chauffeured transportation service.

By using the website, requesting a quote, booking transportation, contacting the company, riding as a passenger or arranging service for another passenger, you acknowledge the practices described in this policy.

Information We Collect

The company may collect names, phone numbers, email addresses, pickup addresses, destination addresses, billing details, payment authorization information, passenger names, mobile numbers, flight numbers, airline information, FBO details, tail numbers when provided, luggage counts, passenger counts, vehicle preferences, child seat requests, itinerary notes, corporate account details and communication records.

Website use may also involve basic technical information such as browser type, device type, pages visited, referral sources, general location indicators, cookie data and analytics information. This technical information helps maintain the website, understand visitor behavior and improve service information.

How Information Is Used

Customer information is used to prepare quotes, confirm reservations, dispatch chauffeurs, coordinate pickup timing, provide flight tracking, communicate with passengers, manage corporate accounts, process payments, respond to questions, maintain business records, improve services and comply with legal or regulatory obligations.

For airport and private aviation transportation, flight details and FBO details may be used to monitor timing, prepare pickup instructions and coordinate service. For corporate travel, information may be used to support executive assistants, travel managers, billing contacts and passenger communication.

Payment and Billing Information

Payment information may be collected or processed to authorize, confirm and charge transportation reservations. The company may use payment processors, booking platforms or account systems to handle payment details. Customers should not send full credit card information by unsecured email or text unless specifically instructed through an approved secure process.

Billing records may be retained for accounting, tax, dispute resolution, fraud prevention and legal compliance purposes.

Sharing Information

The company may share information with chauffeurs, dispatch personnel, booking platforms, payment processors, technology vendors, insurance providers, professional advisors, regulatory authorities or other service providers when reasonably necessary to provide transportation, process payments, maintain business operations, comply with law or protect rights and safety.

The company does not sell customer personal information as a standalone business model. Information may be disclosed if required by law, subpoena, court order, regulatory request, law enforcement request, fraud investigation, safety concern or business necessity.

Text Messages, Calls and Email

Customers may receive calls, text messages, WhatsApp messages or emails related to quotes, reservations, passenger coordination, schedule changes, payment issues, lost items, policy questions or account support. Message and data rates may apply depending on the customer's mobile carrier or messaging service.

Customers may contact the company to update communication preferences. Transactional messages related to active reservations may still be necessary to provide service safely and accurately.

Cookies and Website Analytics

The website may use cookies, analytics tools or similar technologies to support basic website functionality, understand traffic patterns, improve content and maintain security. Browser settings may allow visitors to limit or block cookies, but some website features may not function as intended if cookies are disabled.

Data Retention

The company retains information for as long as reasonably needed for reservations, customer service, accounting, tax reporting, legal compliance, insurance, dispute resolution, safety, fraud prevention and business records. Retention periods may vary depending on the type of information and the reason it was collected.

Security

The company uses reasonable administrative, technical and operational measures to protect customer information. No website, email, messaging system, booking platform or payment process can be guaranteed completely secure. Customers should use care when sending sensitive information and should contact the company if they suspect unauthorized use of reservation or account details.

Customer Choices

Customers may contact the company to request corrections to reservation information, ask privacy questions or update communication preferences. Some information may need to be retained when required for completed transactions, legal compliance, accounting records, insurance records, safety documentation or legitimate business needs.

Children's Information

The company may receive child seat requests or passenger details when a customer arranges family transportation. The website and transportation services are not directed to children for independent booking. Parents, guardians or responsible adults should provide only the information needed for safe and accurate service.

Third-Party Links and Services

The website may link to booking platforms, payment systems, social media pages, maps, messaging services or other third-party websites. Those third parties may have their own privacy policies and terms. The company is not responsible for the privacy practices of third-party websites or platforms.

Policy Updates

This privacy policy may be updated from time to time. The effective date identifies the current version. Continued use of the website or transportation services after changes are posted means the updated policy applies going forward.

Professional Notice

This privacy policy is provided for customer information and business transparency. Please contact the company directly with questions about reservations, billing, transportation services, privacy requests or account support.