Legal and Compliance

Service Interruption Policy and Force Majeure

Effective Date: February 1, 2025

Purpose of This Policy

This service interruption policy and force majeure notice explains how Black Chauffeur Limo Service LLC, operating Silicon Valley Chauffeur, handles transportation delays, cancellations, route limitations and service disruptions caused by circumstances outside the company's reasonable control. The policy is provided for customer information, business transparency and reservation planning.

Pre-arranged chauffeured transportation depends on many conditions that can change quickly. Weather, traffic, airport operations, vehicle conditions, public safety events, road access and passenger readiness may affect pickup timing or service availability. The company makes reasonable efforts to provide professional transportation as scheduled, but no transportation provider can guarantee service when outside events make performance unsafe, unlawful, impossible or commercially impractical.

Force Majeure Events

Force majeure events may include severe weather, flooding, wildfire, earthquake, smoke conditions, natural disasters, road closures, bridge closures, airport closures, flight diversions, public emergencies, government orders, civil disturbances, strikes, utility failures, technology outages, communications failures, security events, traffic collisions, police activity, medical emergencies, mechanical failures, vehicle disablement, chauffeur illness, vehicle access restrictions or other events beyond reasonable control.

When a force majeure event affects service, the company may be unable to provide transportation exactly as booked. Depending on the situation, service may be delayed, rerouted, shortened, rescheduled, reassigned to a different vehicle category when available or canceled. Safety, legal compliance and practical road access will guide service decisions.

Delays and Route Changes

Traffic congestion, construction, event traffic, airport congestion, terminal restrictions, weather and road conditions may create delays even when a chauffeur departs on time. The company is not liable for missed flights, missed meetings, missed reservations, lost business opportunities, alternate transportation costs or other indirect losses caused by conditions outside reasonable control.

If a road, bridge, airport, private property entrance or venue entrance is closed or restricted, the chauffeur may need to use an alternate route or alternate pickup point. Additional waiting time, route time, parking, tolls or service time may apply when the reservation changes or when circumstances require extra time beyond the original trip plan.

Mechanical and Vehicle Issues

The company makes reasonable efforts to maintain clean, commercially insured and properly licensed vehicles. Mechanical issues, tire damage, warning lights, accidents or unexpected vehicle problems may still occur. If a vehicle becomes unavailable before or during service, the company may attempt to provide another vehicle, adjust the schedule, coordinate a practical service change or cancel the affected reservation when no reasonable replacement is available.

Vehicle images and vehicle category descriptions are representative. In an interruption or force majeure situation, the company may use a different suitable vehicle when available and appropriate for the passenger count, luggage and route.

Airport and Flight Disruptions

Airport transportation may be affected by flight delays, flight cancellations, diversions, customs delays, baggage delays, terminal congestion, police activity, airport access restrictions or passenger communication delays. Flight tracking may be used when airline and flight details are provided, but flight tracking information is not always complete, immediate or accurate.

Passengers or coordinators should notify the company as soon as they become aware of a flight change, missed connection, baggage delay or pickup issue. Waiting time, parking charges, schedule changes or additional service charges may apply depending on the reservation terms and the actual time required.

Customer Communication

Customers should provide accurate passenger names, mobile numbers, pickup addresses, destination addresses, airline details, flight numbers, luggage counts and timing notes before the trip. If the customer, passenger or coordinator cannot be reached during an interruption, the company's ability to adjust service may be limited.

For urgent trip changes, call +1 (408) 461-8899 or text or WhatsApp +1 (408) 394-3575. Email may be used for non-urgent policy questions, written documentation or account support, but phone or text communication is usually better during active service.

Billing and Reservation Effects

Charges, credits, refunds, waiting time, extra stops, extended hourly time, cancellation terms and rescheduling options may depend on the booking details, vehicle assignment, notice provided, work already performed and the nature of the interruption. This policy works together with the company's other posted policies, reservation terms and written confirmations.

The company may review disruption situations individually. A review does not guarantee a refund, credit or waiver. Customers should retain confirmation details, timestamps, flight notices and relevant communication if they want the company to review a service interruption.

Professional Notice

This service interruption policy and force majeure notice is provided for customer information and business transparency. Please contact the company directly with questions about reservations, billing, transportation services or account support.