Legal and Compliance

SMS Text Messaging Policy for Customer Updates

Effective Date: February 1, 2025

Overview

This SMS text messaging policy for customer updates explains how Silicon Valley Chauffeur and Black Chauffeur Limo Service LLC may use calls, SMS messages, WhatsApp messages and related mobile communication for transportation reservations and customer support. The policy applies when a customer, passenger, assistant, travel coordinator or account contact provides a phone number to request pricing, schedule service, update a reservation, receive pickup instructions or communicate with the company.

Mobile communication is often important for chauffeured transportation because trip details can change quickly. Flight arrivals, passenger locations, gate information, FBO instructions, hotel entrances, meeting timing, luggage needs and traffic conditions may require timely messages before, during or after a ride. The company uses phone and text communication to support confirmed and requested transportation, not to overwhelm customers with unrelated messages.

Consent to Receive Messages

By providing a phone number to the company through a website form, booking platform, phone call, email, text message, WhatsApp conversation, corporate account request or other reservation channel, the customer authorizes the company to contact that number about transportation-related matters. Consent may include reservation confirmations, trip updates, dispatch communication, chauffeur coordination, pricing follow-up, account support, payment questions, lost item notices and service issue resolution.

Consent to receive text messages is not required as a condition of purchasing services when another reasonable contact method is available. Customers who prefer phone calls or email may tell the company their preferred communication method. However, some time-sensitive ride coordination may be easier by text or WhatsApp, especially when the passenger is already traveling.

Types of Customer Updates

Messages may include practical information related to transportation service. Examples include pickup reminders, arrival notices, chauffeur status, vehicle information, airport meeting details, FBO instructions, schedule changes, traffic timing, missing trip information, payment support, corporate account coordination, invoice questions, cancellation notes, no-show communication, customer service follow-up and lost item support.

The company may also respond to customer-initiated messages about pricing, availability, service areas, fleet options, child seat requests, airport procedures, private aviation transfers, group transportation, hourly service, special events, wine country transportation and other chauffeured transportation questions. Responses may be sent manually by staff or through approved communication tools used for reservation support.

Message Frequency

Message frequency varies based on the customer's request, reservation activity and communication needs. A simple point-to-point ride may require only a few messages, while airport transportation, private aviation service, hourly chauffeur service or a multi-stop corporate itinerary may require more communication. The number of messages can increase when details change, flights are delayed, pickup locations are unclear or additional coordination is needed.

The company aims to keep messages relevant and useful. Customers should not expect a fixed number of messages per month because communication depends on actual reservations, pending quotes, account support and customer-initiated conversations.

Message and Data Rates

Message and data rates may apply according to the customer's mobile carrier, device plan and location. Silicon Valley Chauffeur does not control carrier charges, roaming fees, delayed delivery, blocked messages or service limitations caused by mobile providers. Customers are responsible for any carrier costs associated with sending or receiving messages.

Text messages, WhatsApp messages and mobile data may behave differently depending on the customer's device, network, carrier, travel location and app settings. If mobile communication is unreliable, customers should call the company directly for urgent ride support.

Opt-Out Instructions

Customers may opt out of nonessential SMS communication by replying STOP when appropriate or by contacting the company directly and asking not to receive text messages. After an opt-out request is processed, the company may stop sending nonessential text messages to that number. Some administrative or legally necessary communications may still occur through another channel when required for an active reservation, billing matter, safety issue or account obligation.

Opting out of text messages may affect the speed and convenience of pickup coordination. Customers who opt out should provide an alternate contact method, such as email or a phone number for calls, so the company can still communicate about active transportation needs.

Help and Support

Customers who need help with SMS text messaging, WhatsApp communication or reservation updates may contact Black Chauffeur Limo Service LLC by phone, text, WhatsApp or email. A customer may ask why a message was sent, request a correction to contact information, change a preferred communication method or report a problem receiving messages.

For urgent transportation matters, calling is usually the best option. Email may be useful for detailed account questions, policy questions, invoice issues or non-urgent feedback, but it may not be fast enough for immediate pickup coordination.

WhatsApp and Messaging Apps

The company may use WhatsApp or similar messaging tools when customers initiate or accept that form of communication. WhatsApp can be useful for international travelers, private aviation passengers, assistants and customers who prefer app-based messaging. Messages sent through WhatsApp may be subject to WhatsApp's own terms, privacy practices and technical limitations.

Customers should avoid sending unnecessary sensitive information through ordinary text or app messages. Reservation details should be limited to what is needed for transportation service, such as name, pickup address, destination, timing, passenger count, luggage notes, flight number or special service request.

Privacy and Security

The company treats customer communication as business information used to provide transportation service, support reservations and respond to customer needs. Phone numbers and message details may be stored in booking, dispatch, customer support, billing or account systems as needed for business records and service coordination.

No mobile messaging system can be guaranteed completely secure. Customers should not send full payment card numbers, passwords, highly sensitive personal data or confidential corporate information by ordinary SMS. If secure payment or account handling is needed, the company may direct the customer to an approved booking, payment or account channel.

Carrier and Delivery Limitations

Mobile carriers are not responsible for delayed or undelivered messages from the company. Delivery can be affected by network coverage, carrier filtering, device settings, app availability, international roaming, blocked numbers or technical outages. A message that appears sent by the company may not reach the customer immediately.

Because transportation timing can be important, customers should contact the company directly if they do not receive expected pickup information or if a message appears delayed. A phone call can often resolve timing issues faster than waiting for a text message to arrive.

Policy Updates

This SMS text messaging policy may be updated when communication tools, business practices, carrier requirements, legal requirements or reservation workflows change. The effective date on this page identifies the current version. Continued use of company communication channels after an update means the customer has access to the revised policy information.

The company may adjust how it sends reservation notices, customer support messages or account updates as technology changes, while continuing to focus on practical transportation communication and customer service.

Professional Notice

This policy is provided for customer information, website transparency and business compliance. It does not replace transportation terms, privacy practices, cancellation rules, corporate account agreements or confirmed reservation instructions. Customers with questions about SMS text messaging, customer updates, WhatsApp communication, reservations, billing, transportation services or account support may contact the company directly.